Frequently Asked Questions
Everything you need to know about Inlumino Heart Ink
What is the typical shipping time for orders?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take up to 14-21 days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free and sustainably sourced?
At Inlumino Heart Ink, we prioritize ethical sourcing. All our products are 100% cruelty-free and we work closely with suppliers who adhere to sustainable manufacturing practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's been placed?
Because we aim to process orders quickly, you must request changes or cancellations within 2 hours of purchase by contacting our customer service team.